FAQ
Here are some common questions about AthlaFit and our products. If you can't find what you're looking for, please don't hesitate to contact us!
Shipping & Orders
Q: What is your shipping policy? A: We offer free standard shipping on all orders across the UK and to many European destinations. Your order will typically be processed within 1-2 business days. After dispatch, you can expect delivery within 2-7 business days for both UK and European orders. You can find full details on our Shipping Policy page.
Q: Can I return or exchange a product? A: Yes, we want you to be completely happy with your purchase. We offer a 14-day return or exchange policy on all eligible items. Items must be unused, in their original condition, and with all tags attached. For full details on how to return an item, including eligibility and process, please refer to our Returns Policy page.
Q: How can I track my order? A: Once your order ships, we'll send you a shipping confirmation email that includes a tracking number. You can use this number to monitor your delivery's progress directly on the courier's website.
Q: What if I need to change my delivery address? A: If you need to change your delivery address after placing your order, please contact our customer service team at info@athlafit.com as soon as possible. While we'll do our best to accommodate your request, we can't guarantee changes once the order is processed for dispatch.
Our Products
Q: Where do you source your products from? A: We're committed to bringing you the best in performance gym wear. Our products are carefully sourced from a range of trusted suppliers both within the UK and internationally, ensuring high quality, innovative design, and ethical manufacturing standards.
Q: Are your products authentic and of high quality? A: Absolutely! We take immense pride in offering only authentic and high-quality gym wear to our customers. Every AthlaFit item is carefully vetted and sourced to ensure it meets our rigorous standards for performance, durability, and comfort, giving you the best experience possible.
Q: How do I find my size? A: To help you find the perfect fit, we provide a detailed size guide on each product page. We recommend comparing your measurements to our guide for the best accuracy. If you're still unsure, feel free to contact our customer support for personalized advice!
Q: How should I care for my AthlaFit clothing? A: To ensure the longevity of your AthlaFit gear, we recommend following the care instructions on the product label. Generally, washing in cold water with similar colors and air drying is best for maintaining fabric quality and performance.
General
Q: Do you have a physical store location? A: Currently, AthlaFit operates exclusively online. This allows us to bring our premium products directly to your doorstep efficiently and keep our prices competitive.
Q: How can I contact customer support? A: We're here to help! You can reach our customer support team through our Contact Us page on the website or by emailing us directly at info@athlafit.com. Our team is available from 9 AM to 5 PM GMT, Monday to Friday.
Q: What payment methods do you accept? A: We accept a variety of secure payment methods, including major credit and debit cards (Visa, MasterCard, American Express) and other popular payment options like PayPal. You'll see all available payment methods at checkout.